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FAQs & Shop Policies

Shipping
ArtLush ships worldwide, via Royal Mail First-Class tracked shipping.
Made to order creations and art prints require 10-14 days from their order date to be completed and dispatched. Order processing time is 2-5 business days and does not include transit time for shipping. International orders may be subject to customs charges once received in their destination country. 

International Shipping on average takes between 5-21 days so please plan your purchases accordingly if you'd like an item to arrive in time for a specific date. 

Return Policy
As each item is handmade and one of a kind, we do not offer returns or refunds. In the event your creation arrives damaged please contact us at artlushshop@gmail.com with images of the damaged package within 2 weeks of arrival and we will move forward with the claims process. 

Sold Out Items
All creations are handmade from one of a kind salvaged and recycled materials, and therefore cannot be duplicated. However, some items are available as a made to order item and will be created from similar available materials in our workshop. 
We also offer limited slots for commissioned works, including wearable art, mixed media and analogue collage artwork as well as custom hamsas and Judaica art.

Gold Hamsa Necklace Glass Evil Eye Judaica

Art Prints
Our art prints were created with community in mind, to offer accessibly priced artwork alongside our original handmade creations. All art prints are meticulously created from high resolution scanned and photographed images to resemble their original artworks as closely as possible.  

All art prints are available in standard A4 size (8.3 x 11.7") or mini print size (4 x 6") and printed on high quality thick gloss paper. 

All prints are made to order, so please allow up to 10 days for your print to be made and dispatched. If you wish to add a custom background colour or design to your print please be in touch and we will be happy to create a custom print for you. 

If you don't see an original artwork you would like in our art print collection, please get in touch and we will have it specially made for you. 



Commissions
Commissions are currently open and limited to 2 slots per month. If you’d like a custom-made creation visit our commissions page for more information or if you'd like a custom wearable creation visit our custom creations listing for price lists and available designs and materials. 

Custom silver Judaica Star of David Necklace

Gift Cards
Gift Cards are now available!
Let the recipient choose their perfect gift and include a hand-written note to accompany their purchase! 

Silver Menorah Magen David Judaica Necklace

Wholesale & Community Discounts
If you'd like to make a wholesale order or work for a community organisation or independent business contact us via email for discount pricing information. 

Caring for your creations 
All original handmade art and hamsas are made from light-sensitive and delicate materials. While some smaller creations can be displayed on a shelf or mantel, they are best displayed hung in a frame out of direct sunlight and away from moisture or excessive heat in order to preserve their beauty for generations. 

Wearable art is created from salvaged and recycled materials. Most recycled metal pieces require regular buffing with a soft cloth or light fabric to avoid tarnish. All wearable creations should not be worn in water and should avoid contact with cleansers, perfumes, body lotions and other chemicals as this can create discolouration or premature tarnishing. Whilst most pieces have been treated with UV resistant finishes, take care not to leave your creations in direct sunlight for long periods. 

Gently clean and buff all jewelery/metallic pieces with a soft dry cloth. 

Contact
You can reach us via email at artlushshop@gmail.com or on instagram at @_artlush_